I bought this and have tried using it several times, so I know I am using it correctly. I used it on my chest and it will only work in certain spots. Then it looks retarded because I have bald splotches on my chest and stomach. It smells terrible and apparently the longer you leave it on the more it irritates your skin. I left it on longer trying to get it to work with no improvement. Waste of money.

I always use H&R Block at Home Deluxe-and your price couldn't be beat. Thanks, so much-downloading it from Amazon made it so easy.

The software successfully backed up my hard drive onto an external hard drive. Last week my laptop became compromised and I wanted to restore it to a True Image backup. Acronis True Image kept telling me it needed to restart to proceed, but upon restart, the backup process did not resume. When I would go back into the software, it would just tell me it needs to restart again - infinite loop. Contacted customer service and heard nothing back. I decided to give them a while to get back to me before leaving a negative review, but they still haven't contacted me. They refer people who have had the software for more than 30 days to their public forum. I posted my question there, but never heard back. I noticed that the majority of other people who posted questions there never got any response at all. I would happily change my review here if I could just get some help with my problem, but I'm not holding my breath.