I ordered the machine and it seemed to work relieving my back pain as advertised. However, it only worked for about 4 sessions then quit. I called Back-2-Life's "customer service" line and was told what has turned out to be a long series of lies. I was promised free return shipping and a replacement machine, I was then told they hadn't located the proof of purchase and would call me when they found it and arrange to pick up the defective machine. After a week, I called and was told that a supervisor would call back to discuss the lack of progress. After no call back, I called again and was told that a motor would be sent out (not the whole machine as I had been earlier promised) and I would receive it within a week. A week later and no motor, I am told that they have to check to see if they have the part and it will take 48 hours to find out if they have it. The bottom line is the machine does not function, and after 8 phone calls and 3 weeks I am still no closer to a remedy. The hassle with getting anything (including a straight answer) from Back-2-Life is NOT worth any benefit the machine may provide.

Zero stars. This is not the real product. Not even sealed, but most definitely not the actual product. Wrong texture, wrong scent, just wrong. Shame on you!

Bought this for my husband, when he opened the package, there were no boots included. Called Skyjacker and they are sending them out today, no charge. Will update review once boots are received and stabilizer is installed.