Very unclear - I've used other software in the past for taxes, and this is terrible. When I called multiple times with the same simple question about their software, the very inarticulate people searched their database and kept giving me wrong answers (more accurately, answers to the wrong questions... what they could find, not what I was asking).

I have a 87 y/o Father and a 82 y/o Mother and I invested on their behalf hoping this item would one day kick in and do what it was supposed to, but all I got was taken. I am asking the company for help in providing me with a refund for something not working and what I got was no one wanting to take accountability or provide me with a solution so I feel it is only fair to share my story.